Privacy Policy

Last updated: February 19, 2026

This Privacy Policy describes how we collect, use, and share information about you when you use our website and services.

Information We Collect

Information You Provide

We collect information you provide directly to us, such as when you:

• Create an account
• Fill out a form
• Make a purchase
• Contact us for support
• Subscribe to our newsletter

This information may include your name, email address, postal address, phone number, and billing details. Payment card information is processed by our third-party payment processor (for example, Stripe), and we do not store full card numbers.

Information We Collect Automatically

When you use our services, we automatically collect certain information, including:

• Log Information: We collect log information about your use of our services, including your browser type, access times, pages viewed, and your IP address.
• Device Information: We collect information about the device you use to access our services, including the hardware model, operating system, and unique device identifiers.
• Cookies and Similar Technologies: We currently use essential cookies and similar browser storage technologies required for authentication and security. For more details, please review our Cookie Policy.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Personalize and improve your experience

Information Sharing

We may share information about you as follows:

• With Service Providers: We share information with third-party vendors who provide services on our behalf.
• For Legal Reasons: We may share information if we believe disclosure is necessary to comply with applicable laws or legal processes.
• With Your Consent: We may share information with your consent or at your direction.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate information
• The right to delete your personal information
• The right to object to processing
• The right to data portability

How to Exercise Your Rights

You may submit privacy requests by:

• Emailing us at privacy@flowquantive.com
• Submitting a request through our Contact page

Before we fulfill certain requests, we may need to verify your identity using information associated with your account or prior interactions with us.

We aim to respond to requests within the timelines required by applicable law, including:

• EEA/UK: Within 1 month, with an extension of up to 2 additional months for complex or high-volume requests.
• California and other applicable U.S. state laws: Within 45 days, with extensions where permitted by law.

In some cases, we may deny or limit a request where permitted by law, including when needed to comply with legal obligations, protect security, prevent fraud, or maintain required business records.

Where required by applicable law, you may appeal our decision on your request by contacting us at privacy@flowquantive.com.

Region-Specific Privacy Disclosures

EEA/UK Disclosures

For users in the European Economic Area and the United Kingdom, FlowQuantive is the controller of your personal information for the processing described in this Privacy Policy.

We process personal information under one or more of the following legal bases, as applicable:

• Contract: To provide and maintain our services.
• Legitimate Interests: To secure, improve, and operate our services.
• Legal Obligation: To comply with applicable laws, regulations, and legal processes.
• Consent: Where consent is required by law (for example, for certain non-essential cookies if enabled in the future).

Where personal information is transferred internationally, we use appropriate safeguards as required by applicable law, such as Standard Contractual Clauses (SCCs), where applicable.

You may also have the right to lodge a complaint with your local supervisory authority.

California and Other U.S. State Disclosures

For the 12 months prior to the effective date of this Privacy Policy, we have collected and processed personal information in categories such as:

• Identifiers (for example, name, email address, account identifiers, IP address)
• Internet or electronic network activity information (for example, log data, device and browser information)
• Commercial information (for example, billing and transaction-related details)

We collect this information from:

• You directly
• Your interactions with our services
• Service providers acting on our behalf (for example, authentication and payment providers)

We use this information for the business and commercial purposes described in the "How We Use Your Information" section of this Privacy Policy.

We disclose personal information to categories of recipients described in the "Information Sharing" section, including service providers and parties we may disclose to for legal reasons or with your direction/consent.

We do not sell or share personal information as those terms are defined under applicable California privacy law.

We currently do not respond to browser Global Privacy Control (GPC) signals.

We do not use or disclose sensitive personal information for purposes other than those permitted by applicable law, including providing requested services, security, fraud prevention, and legal compliance.

Security

We take reasonable measures to help protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Legal Entity: FlowQuantive Email: privacy@flowquantive.com Mailing Address: Mailing_Address